We want you to feel assured that any information you give us is held securely and safely, whether you are looking to use our facilities, are just interested or are volunteering with us.
This policy outlines what data we collect, how we may use it and how we keep your data safe.
'We' or 'us' means The Bodmin Way, which comes under Bodmin Way Social Enterprise, Church Square, Priory Road, Bodmin, Cornwall PL31 2DP. Telephone 01208 77674.
This policy will change from time to time, as we keep up to date with legislation and regulation and to remain aligned with any relevant changes in our programmes and operations. If material changes are made, we will notify you by placing a prominent notice on the website. You can keep up to date by visiting these pages.
This text was last updated in May 2021.
Getting in touch
You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. You also have the right to ask us to delete any personal information we hold about you. We are committed to ensuring you receive only those communications you choose.
You can access your personal data held by us or request to receive your information in part or its entirety in machine readable format.
Why and how we collect your data
When you give it to us directly
The vast majority of personal data we hold is given to us directly by you or our volunteers in the course of them interacting with our services, websites or fundraising activities.
When we are working with a third party
We may work with event organisers, or fundraising sites such as Just Giving or Virgin Money Giving. These independent third parties will only share your data with us when you have given permission for us to contact you.
What data we collect
Personal information is any data that can be used to identify you. Information we collect from you directly or from third parties with whom we work, may include:
· email address
· telephone number
· postal address (where email is not used)
· contact preferences
We may also collect and process information about your interactions with us, including details about our contacts with you through email, SMS, post, on the phone or in person. This might include the date, time, and method of contact, events or activities that you register for or attend or any request for support.
We are committed to protecting the privacy of children and young people who volunteer with us, fundraise for us, attend events organised by us or engage on our website. Where necessary we will obtain the consent of a parent or guardian in order to collect and use personal data of children.
If you are a child and would like to get involved with us, please obtain your parent or guardian's consent before sending any personal information to any website or us. Where we have activities for those under 18 we will ask your age. Please ensure you speak to your parent or guardian before taking part in these activities.
How we use your data
We try to offer diverse ways to raise awareness of the Bodmin Way that will encourage involvement and sharing. We use a range of communication channels, such as our website, postal, email, FaceBook and Instagram.
The law allows personal data to be legally collected and used by an organisation if it is necessary for a legitimate interest of the organisation – as long as its use is fair and balanced and does not unduly impact the rights of the individual concerned. We will send you or post relevant information on sites on the basis that it is within our legitimate interests to do so. If you feel you would like to reduce the amount you receive from us or prefer not to receive postal marketing at all, simply contact our Communications lead at or call 01208 77674.
Data sharing with third parties
We do not share, sell or swap your information with other organisations for their own purposes.
There are a number of legitimate situations where we may share your information with third parties whom we have contracted to fulfil specific services for us. This will include organisations such as email broadcasters (Mailchimp) who will send out our marketing materials on our behalf.
In all of these situations we set up a written contractual agreement that will ensure that those organisations can only use the data provided for the specific purposes we direct them to do, and that they have in place strict security requirements in order to protect your personal information.
We may disclose your personal information if we are requested or required to do so by a regulator or law enforcement or to enforce or apply our rights (including in relation to our website or other applicable terms and conditions) or to protect us, for example in cases of suspected fraud or defamation, or to comply with any other applicable legal obligation.
Keeping your personal information safe
We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date.
Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk.
How long will we keep your data
We remove personal data from our systems in line with our data retention policy. The length of time each category of data will be retained will vary on how long we need to process it, the reason it is collected, and in line with any statutory requirements.
After this point the data will either be deleted or rendered anonymous.
Some of the reasons why we may contact you:
· Notify you of opportunities to get involved in Bodmin Way events
· Ask you to support one of our campaigns
· Ask you to donate to one of our appeals
· Send you publications about the Bodmin Way
· Update you on campaigns through email newsletters
· Invite you to take part in a raffle or other gaming opportunity
· Participate in fundraising events
If at any time you wish to change the information you receive from us or how you are contacted for marketing purposes you can let us know, simply contact our Communications lead at or call 01208 77674.
What are cookies?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s device and help the owner of the website improve the user’s experience of the site. You can find more information about cookies at: and , for a video about cookies visit
How to find out more or make a complaint
To make a formal complaint about our approach to data protection or your privacy rights please contact: Bodmin Way Social Enterprise,
Cornwall PL31 2DP. Telephone 01208 77674.
We will acknowledge your complaint within 2 working days and aim to provide a full response within 10 working days. If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office (ICO) which regulates and enforces data protection law in the UK.
ICO contact details are:
Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Registration number: Z1843836
If you would like more information, or have any questions about this policy, please contact You can contact our Communications lead at or call 01208 77674.